Privacy Policy

By making a purchase on Vathef, website you automatically accept the following terms and conditions including prices, payment methods and promotion. However, fraudulent use or illegal proposes are not allowed. We value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and how we keep it safe.


1. Information We Collect


When you visit our website or make a purchase, we may collect:


• Full name


• Shipping address


• Email address


• Phone number


• Payment details (processed securely through services like PayPal )


• Browsing data through cookies


2. How We Use Your Information


We use your information to:


• Process orders and payments


• Send order confirmations and updates


• Respond to your questions or requests


• Improve your experience on our website


3. Sharing Your Data
We do not sell, rent, or share your personal information with third parties, except when necessary to complete your order (such as payment and shipping services).


4. Use of Cookies
We use cookies to analyze site activity, improve navigation, and personalize your experience. You can disable cookies in your browser settings.
Simply contact us by email to make any request.


5. Contact
If you have any questions about this Privacy Policy, feel free to contact us:
📧 info@vathef.com

  • Returns are accepted within 5 days of order delivery If 5 days have gone by since your purchase, unfortunately we can not offer you exchange.
  • Sale items cannot be exchange.
  • Earring and ear cuffs are non-returnable due to hygiene reasons.
  • While we do not offer cash refunds, we will gladly provide store credit or exchange options when applicable.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it.
  • To complete your exchange, we require a number of receipt or proof of purchase.
  • Charges will be applied just for the shipping. If your item arrives damaged or incorrect, please contact us at our email. We sincerely apologize for any inconvenience and will make it right as quickly as possible.

Our pieces are handcrafted with love and care, so we recommend the following:

  • Avoid contact with water, perfumes, lotions,or any harsh chemicals.
  • Store them in a dry place, preferably in their pouch or individual box.
  • Remove before sleeping, showering, or exercising.
  • Clean gently with a soft, dry cloth.
  • With proper care, your jewelry will stay beautiful for a long time.
  • The STANDARD shipping method is by USPS for domestic.
  • Standard shipping packages should arrive within 2-10days after shipped.
  • The EXPRESS shipping method is by UPS for domestic.
  • The Express shipping fare packages should arrive in two business day after shipped.
  • Shipping times DO NOT included Processing time which can take from 2 days.
  • A tracking number will be sent to the email address provided by the customer.
  • Vathef NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES BY THE COURIER.
PROCESSING
  • We process orders Monday and Thursday, excluding holidays.
  • Please allow 2-3 business days after placing your order for processing.
  • We do not process shipments on Following holidays:

    – Week of New Year


    – Memorial Day


    – Independence Day


    – Labor Day


    – Week of Thanksgiving


    – Week of Christmas Day