{"id":87,"date":"2025-08-25T21:31:08","date_gmt":"2025-08-25T21:31:08","guid":{"rendered":"http:\/\/vathef.com\/?page_id=87"},"modified":"2025-10-29T20:24:59","modified_gmt":"2025-10-29T20:24:59","slug":"contact","status":"publish","type":"page","link":"https:\/\/vathef.com\/index.php\/contact\/","title":{"rendered":"CONTACT"},"content":{"rendered":"
\n\n

How long does shipping take? <\/h2>\n

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\n\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t<\/summary>\n

\u201cWe ship across the U.S., and most orders arrive within 5 to 10 business days. Once your order is on its way, we\u2019ll provide a tracking number so you can easily follow your package.\u201d<\/p>\n

    \n
  • The STANDARD shipping method is by USPS for domestic.<\/li>\n
  • Standard shipping packages should arrive within 2-10days after shipped.<\/li>\n
  • The EXPRESS shipping method is by UPS for domestic.<\/li>\n
  • The Express shipping fare packages should arrive in two business day after shipped.<\/li>\n
  • Shipping times DO NOT included Processing time which can take from 2 days.<\/li>\n
  • A tracking number will be sent to the email address provided by the customer.<\/li>\n
  • Vathef NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES BY THE COURIER.\u2028PROCESSING<\/li>\n
  • We process orders Monday and Thursday, excluding holidays.<\/li>\n
  • Please allow 2-3 business days after placing your order for processing.<\/li>\n
  • We do not process shipments on Following holidays:\n

    – Week of New Year\u2028<\/p>\n

    – Memorial Day\u2028<\/p>\n

    – Independence Day\u2028<\/p>\n

    – Labor Day\u2028<\/p>\n

    – Week of Thanksgiving\u2028<\/p>\n

    – Week of Christmas Day<\/p>\n<\/li>\n<\/ul>\n<\/details>\n

    \n\n

    How should I care for my jewelry? <\/h2>\n

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    \n\t\t\t<\/path><\/svg>
    \n\t\t\t\t\t\t<\/summary>\n

    \u201cTo keep your pieces looking their best, avoid contact with perfumes, lotions, and water. Gently wipe with a soft cloth after each use to maintain their shine.\u201d<\/p>\n<\/details>\n

    \n\n

    Can I customize my order? <\/h2>\n

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    \n\t\t\t<\/path><\/svg>
    \n\t\t\t\t\t\t<\/summary>\n

    \u201cAbsolutely! We offer a variety of customization options. Please reach out before placing your order, and we\u2019ll help you create the perfect personalized piece.\u201d<\/p>\n<\/details>\n

    \n\n

    What payment methods do you accept? <\/h2>\n

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    \n\t\t\t<\/path><\/svg>
    \n\t\t\t\t\t\t<\/summary>\n

    \u201cWe accept all major credit\/debit cards as well as PayPal. Your payment is always safe and secure.\u201d<\/p>\n<\/details>\n

    \n\n

    How can I contact you if I have a problem or question? <\/h2>\n

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    \n\t\t\t<\/path><\/svg>
    \n\t\t\t\t\t\t<\/summary>\n

    \u201cYou can email us or send us a message on Instagram. We\u2019re happy to help and typically respond within 24\u201348 business hours.\u201d<\/p>\n<\/details>\n

    \n\n

    What is your return policy? <\/h2>\n

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    \n\t\t\t<\/path><\/svg>
    \n\t\t\t\t\t\t<\/summary>\n

      \n
    • Returns are accepted within 5 days of order delivery If 5 days have gone by since your purchase, unfortunately we can not offer you exchanges.<\/strong><\/li>\n
    • Sale items cannot be exchanged.<\/strong><\/li>\n
    • Earring and ear cuffs are non-returnable due to hygiene reasons.<\/strong><\/li>\n
    • While we do not offer cash refunds, we will gladly provide store credit or exchange options when applicable.<\/strong><\/li>\n
    • To be eligible for an exchange, your item must be unused and in the same condition that you received it.<\/strong><\/li>\n
    • To complete your exchange, we require a number of receipt or proof of purchase.<\/strong><\/li>\n<\/ul>\n

      \u2022 \u2022 Charges will be applied just for the shipping. If your item arrives damaged or incorrect, please contact us at our email. We sincerely apologize for any inconvenience and will make it right as quickly as possible.<\/strong><\/p>\n<\/details>\n

      \u201cWe ship across the U.S., and most orders arrive within 5 to 10 business days. Once your order is on its way, we\u2019ll provide a tracking number so you can easily follow your package.\u201d<\/p>\n

        \n
      • The STANDARD shipping method is by USPS for domestic.<\/li>\n
      • Standard shipping packages should arrive within 2-10days after shipped.<\/li>\n
      • The EXPRESS shipping method is by UPS for domestic.<\/li>\n
      • The Express shipping fare packages should arrive in two business day after shipped.<\/li>\n
      • Shipping times DO NOT included Processing time which can take from 2 days.<\/li>\n
      • A tracking number will be sent to the email address provided by the customer.<\/li>\n
      • Vathef NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES BY THE COURIER.\u2028PROCESSING<\/li>\n
      • We process orders Monday and Thursday, excluding holidays.<\/li>\n
      • Please allow 2-3 business days after placing your order for processing.<\/li>\n
      • We do not process shipments on Following holidays:\n

        – Week of New Year\u2028<\/p>\n

        – Memorial Day\u2028<\/p>\n

        – Independence Day\u2028<\/p>\n

        – Labor Day\u2028<\/p>\n

        – Week of Thanksgiving\u2028<\/p>\n

        – Week of Christmas Day<\/p>\n<\/li>\n<\/ul>\n

        \u201cTo keep your pieces looking their best, avoid contact with perfumes, lotions, and water. Gently wipe with a soft cloth after each use to maintain their shine.\u201d<\/p>\n

        \u201cAbsolutely! We offer a variety of customization options. Please reach out before placing your order, and we\u2019ll help you create the perfect personalized piece.\u201d<\/p>\n

        \u201cWe accept all major credit\/debit cards as well as PayPal. Your payment is always safe and secure.\u201d<\/p>\n

        \u201cYou can email us or send us a message on Instagram. We\u2019re happy to help and typically respond within 24\u201348 business hours.\u201d<\/p>\n

          \n
        • Returns are accepted within 5 days of order delivery If 5 days have gone by since your purchase, unfortunately we can not offer you exchanges.<\/strong><\/li>\n
        • Sale items cannot be exchanged.<\/strong><\/li>\n
        • Earring and ear cuffs are non-returnable due to hygiene reasons.<\/strong><\/li>\n
        • While we do not offer cash refunds, we will gladly provide store credit or exchange options when applicable.<\/strong><\/li>\n
        • To be eligible for an exchange, your item must be unused and in the same condition that you received it.<\/strong><\/li>\n
        • To complete your exchange, we require a number of receipt or proof of purchase.<\/strong><\/li>\n<\/ul>\n

          \u2022 \u2022 Charges will be applied just for the shipping. If your item arrives damaged or incorrect, please contact us at our email. We sincerely apologize for any inconvenience and will make it right as quickly as possible.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

          How long does shipping take? \u201cWe ship across the U.S., and most orders arrive within 5 to 10 business days. Once your order is on its way, we\u2019ll provide a tracking number so you can easily follow your package.\u201d The STANDARD shipping method is by USPS for domestic. Standard shipping packages should arrive within 2-10days […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"yoast_head":"\nCONTACT - Vathef<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vathef.com\/index.php\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CONTACT - Vathef\" \/>\n<meta property=\"og:description\" content=\"How long does shipping take? \u201cWe ship across the U.S., and most orders arrive within 5 to 10 business days. 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Once your order is on its way, we\u2019ll provide a tracking number so you can easily follow your package.\u201d The STANDARD shipping method is by USPS for domestic. 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